POST-CHRISTMAS SHIPPING

Mon 27/12, Tue 28/12, Mon 3/1 & Tue 4/1 are all Public Holidays here in Scotland, so Royal Mail postal services do not resume here until Wednesday 29 December and Wednesday 5 January respectively.

Any orders received between 24/12 and 28/12 will therefore be dispatched on Wed 29th December, and orders received between 31/12 and 4/1 will be dispatched on Wed 5th January.

PRE-CHRISTMAS SHIPPING

The Covid pandemic and seasonal mail volumes continue to have an adverse effect on service levels and delivery timescales worldwide.  Please be aware therefore that last recommended postage dates and advertised delivery timeframes for our postage options do not constitute a guarantee by Royal Mail or ourselves that your parcel will arrive before Christmas. 

We always dispatch on time or earlier than advertised.  Any delivery delays caused by external factors are regrettable but unfortunately outwith our control.  Your patience is appreciated if this happens, and we do urge you to order as far in advance as possible.  Royal Mail service disruption information is posted daily here on their website, but they have stated that both this and their delivery aims are subject to change at any time.

For all of our shipping services, a live tracking link will be provided in your dispatch confirmation email, and this should be used to track your parcel and manage your delivery options, book redeliveries, etc., online directly with Royal Mail.  We do not provide individual delivery updates or arrange redeliveries for customers, so if your parcel does not arrive when expected, please use your tracking link and the online delivery options as appropriate.

ROYAL MAIL RECOMMENDED FINAL UK POSTING DATES FOR PRE-CHRISTMAS DELIVERY

Please note the latest order times on these dates to guarantee your order will ship the same day:

Standard Shipping (Free for orders over £30) - TUESDAY 21 DECEMBER

• Royal Mail Tracked 48
• Delivery aim 2 working days after dispatch date
• Order by 1pm to guarantee same day dispatch

First Class Shipping - WEDNESDAY 22 DECEMBER

• Royal Mail Tracked 24
• Delivery Aim next working day after dispatch date
• Order by 1pm to guarantee same day dispatch

 Expedited Shipping - THURSDAY 23 DECEMBER

• Royal Mail Special Delivery Guaranteed 1pm* (pls. note above suspension of delivery guarantees by RM)
• Delivery aim next working day by 1pm
• Order by 2pm to guarantee same day dispatch.

Please note that Expedited Shipping is a fully tracked & signed for service, so delivery will only be possible if someone is available to receive packages at the delivery address.

INTERNATIONAL ORDERS

All International orders are dispatched via Royal Mail International Tracked & Signed For, and full tracking is provided by Royal Mail and their in-country delivery partners.

International orders may also be subject to additional customs checks post-Brexit, which can delay delivery.  If your parcel does not arrive when expected, please use your live tracking link and the online delivery options as appropriate.

Orders must be received by 1pm GMT to guarantee same day dispatch.

FRIDAY 10 DECEMBER

Cyprus, Malta, Sweden, Turkey, Eastern Europe (except Czech Republic, Poland, Slovakia)

MONDAY 13 DECEMBER

Canada, Czech Republic, Finland, Poland, USA

THURSDAY 16 DECEMBER

Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxemburg, Netherlands, Norway, Slovakia, Spain and Switzerland