EU / INTERNATIONAL / MAINLAND USA SHIPPING - CURRENTLY SUSPENDED

Mail services from the UK to all of our international shipping destinations are currently suspended, due to new-variant Coronavirus restrictions.  Unfortunately, therefore, we are unable to fulfil any orders which have non-UK shipping addresses until further notice.

We apologise for this inconvenience - as soon as normal mail services to international destinations resume, we will begin shipping again to our European and US customers.  Thank you for your patience!

NORMAL SHIPPING SERVICES, COSTS, TIMESCALES & TRACKING

We currently ship from Scotland to mainland USA using fully Tracked & Signed For shipping services, for your peace of mind.

Orders placed before 1pm are guaranteed to be dispatched the same working day, and most items will arrive within 7 working days of dispatch (though some destinations may take a little longer).

COSTS/SERVICES                                                                                                

In line with our policy of offering fair shipping fees to all, our International customers benefit from discounted flat rate shipping fees for these services, based on 6 weight bands.  Your exact cost will display before checkout. 

WEIGHT GUIDE

This is intended as a guide only - your exact cost will display before checkout.

• 0 - 0.25 kg = 1 pc Baby / Kids item
• 0.25 - 0.5 kg = 2 pc Baby item / 1 pair Adult slippers
• 0.5 - 0.75 = 1 pr Kids slippers / 1 pr Adult slippers (up to EU41)
• 0.75 - 1 kg = 2 pr Kids slippers / 1 pr Adult slippers (EU42 - EU47)
• 1 - 2 kg = 2 pr  Adult slippers (all sizes) / Single Sheepskin
• 2 - 10 kg = Multiple orders 3+ of Kids/Adult slippers / Multiple Sheepskins / Large Sheepskin Rugs

 * Locally applied custom taxes/duties in destination countries are not included in our shipping fees, and are the responsibilty of the addressee. All International orders will have the appropriate custom's paperwork and codes applied upon dispatch.

TRACK YOUR ORDER

Once a Tracking Number has been provided, you can track and manage your delivery:

• For Royal Mail services, here
• For Parcelforce Worldwide services, here

Please allow up to 24 hours from dispatch confirmation for Tracking Numbers to become live on their systems.

WHERE’S MY ORDER?

If your package hasn’t arrived when you expected it to:

• First, please check the expected delivery time from date of dispatch in the table above
• Then, please check the tracking information for your package on the service provider’s website (see above), and follow any instructions for collection or re-delivery as required.
• Once your item has left the UK, tracking information will normally pass to your National Post Carrier, so please check with them too - Royal Mail will provide a link to their website when you follow the link above, if relevant.
• If you still are unable to locate your package, or have any other shipping questions or issues, please contact us and we’ll do our best to help!