UK SHIPPING - Still Shipping UK Orders
AS A SMALL FAMILY BUSINESS, WE ARE ABLE TO STILL PROCESS AND DISPATCH ALL OF OUR CUSTOMERS' ORDERS WITHIN OUR NORMAL TIMESCALES, AND WE DISPATCH DAILY, MONDAY - FRIDAY. Standard & First Class shipping orders placed before 1pm will be dispatched the same working day, and we will endeavour to dispatch Expedited orders received before 3pm the same working day. Orders placed after 1pm (Standard/First Class) and 2pm (Expedited) on a Friday will be dispatched the following Monday.
PLEASE NOTE, HOWEVER, THAT THE COVID-19 CRISIS IS HAVING A SIGNIFICANT IMPACT ON ROYAL MAIL DELIVERY TIMESCALES.
ROYAL MAIL 1ST & 2ND (FREE STANDARD) DELIVERY: These services are still being provided by Royal Mail, but significant delays are reported in transit time through the Royal Mail network. You most likely will not receive your package within the expected timeframe, so we ask for and appreciate your patience if delivery takes longer than expected.
ROYAL MAIL EXPEDITED SPECIAL DELIVERY: RM have advised that they cannot currently guarantee delivery by 1pm next day for this service, although Special Delivery items will still be prioritised and should arrive by end of next working day. In some instances it may take longer for delivery, and more remote areas/the Islands will also not receive Special Delivery items the next working day at present.
Up to date details of Royal Mail service changes can be viewed on their website here.
EU / INTERNATIONAL SHIPPING - Still Shipping
WE HAVE NOW REINSTATED OUR INTERNATIONAL SHIPPING SERVICES, AND WE ARE PROCESSING AND DISPATCHING ALL OF OUR CUSTOMERS' ORDERS WITHIN OUR NORMAL TIMESCALES. WE DISPATCH DAILY, MONDAY - FRIDAY. International orders placed before 13.00hrs will be dispatched the same working day. Orders placed after 13.00hrs on a Friday will be dispatched the following Monday.
PLEASE NOTE, HOWEVER, THAT THE COVID-19 CRISIS IS HAVING A SIGNIFICANT IMPACT ON INTERNATIONAL DELIVERY TIMESCALES.
Normal postal services throughout the EU - due to airline capacity, local emergency border controls and in-country operational restrictions implemented by local mail operators - are significantly disrupted, and are constantly changing.
We therefore cannot guarantee how long it will take for you to receive your order, and it will almost certainly take longer than the normal delivery timescales quoted. We ask for and thank you for your patience and understanding of the circumstances.