COVID-19 IMPACT ON DELIVERY TIMES (28/01/21)
UK SHIPPING - Still Shipping
We're still processing and dispatching ALL of our customers' orders as speedily as usual, and we dispatch daily, Monday - Friday.
Standard & First Class shipping orders placed before 1pm, and Expedited orders received before 2pm are guaranteed to be dispatched the same working day.
Orders placed after 1pm (Standard/First Class) and 2pm (Expedited) on a Friday will be dispatched the following Monday.
PLEASE NOTE, HOWEVER, THAT THE COVID-19 CRISIS IS HAVING A SIGNIFICANT IMPACT ON ROYAL MAIL DELIVERY TIMESCALES.
ROYAL MAIL 1ST & 2ND (FREE STANDARD) DELIVERY: These services are still being provided by Royal Mail, but significant delays are again being reported in transit time through the Royal Mail network. There is a chance that you may not receive your package within the expected timeframe - a tiny number of our customers' orders have been delivered late - so we ask for and appreciate your patience if delivery takes longer than expected.
ROYAL MAIL EXPEDITED SPECIAL DELIVERY: RM have advised that they cannot currently guarantee delivery by 1pm next working day for this service, although Special Delivery items will still be prioritised and should arrive by end of next working day. In some instances it may take longer for delivery, and more remote areas/the Islands will also not receive Special Delivery items the next working day at present.
Up to date details of Royal Mail service changes can be viewed on their website here.
VIEW UK SHIPPING COSTS & TIMESCALES here.
EU / INTERNATIONAL SHIPPING - Still Shipping
We're still processing and dispatching ALL of our International orders as speedily as usual, and we dispatch daily, Monday - Friday.
PLEASE NOTE, HOWEVER, THAT THE COVID-19 CRISIS CONTINUES TO HAVE AN IMPACT ON INTERNATIONAL DELIVERY TIMESCALES.
Normal postal services throughout the EU - due to airline capacity, local increased border controls, regional lockdowns and in-country operational restrictions implemented by local mail operators - may be disrupted, and are constantly changing.
IN ADDITION, THE WIDELY PUBLICISED DISRUPTION TO UK/EU CROSS-BORDER MOVEMENT OF GOODS IS ADVERSELY AFFECTING DELIVERY TIMESCALES AT PRESENT.
We therefore cannot guarantee how long it will take for you to receive your order, and it may take longer than the normal delivery timescales given below. We ask for and thank you for your patience and understanding of these circumstance, which are affecting most online businesses just now.
VIEW EU SHIPPING COSTS & TIMESCALES here
VIEW MAINLAND USA SHIPPING COSTS & TIMESCALES here